Job Description

It Specialist

Location: Phoenix, AZ

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

About the Technology Team

At Gifthealth almost everything we do is dependent on technology in some form. As an IT Specialist at Gifthealth, you'll make an impact by making sure our technology, both hardware and software, is running smoothly for our teams. You'll also help with other administrative tasks like assigning access to ensure our teams are able to use the tools they need.

We're looking for someone who's a strong individual contributor, but also a valuable team player. You're excited to learn new technologies and ways to solve problems. You'll plan for the future and find solutions to problems before they happen.

Our teams work across several different locations. A corporate location in downtown Columbus, our pharmacy location in north west Columbus, and remotely across the US. You're welcome to do most of your work from home, but you'll be expected to be on-site at our physical locations in cases where it's required to be on-site to solve a problem.

How You'll Help Us Improve Healthcare

• Provide help desk support for all Gifthealth team members
• Respond to, record, track, and close issues in a timely manner
• Create and update internal documentation on processes and procedures
• Provision macOS and Windows machines for Gifthealth team members
• Troubleshooting hardware and software issues
• Onboarding and offboarding team member tools
• Automating manual tasks that slow our teams down
• Diagnosing and resolving basic LAN and WAN networking issues
• Going on-site to our physical locations for situations that require an on-site presence
• Prior experience with the following tools is a plus: Okta, Slack, Google Workspace, Windows, MacOS, Ubiquiti networking equipment

A Few Things About You

• Ability to document and develop support processes in collaboration with other technology teams
• Proven help desk experience supporting various devices, such as Apple laptops, windows desktops, software, printers, etc.
• Experience with SaaS business applications (e.g. Workday, Zendesk, Salesforce, Talkdesk)
• Experience diagnosing basic LAN and WAN networking issues
• Strong relationship building skills to be able to successfully work across departments
• Thinking outside of the box and communicating suggestions and findings to technical and non-technical audiences

Our Offer to Ensure You Choose Gifthealth

• Competitive compensation based on education, experience and performance
• Comprehensive healthcare benefits offered by Gifthealth
• Opportunity to advance a non-traditional pharmacy with a technology focus
• Freedom to collaborate with a team of healthcare experts that share in the passion of improving medication accessibility and affordability

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