IT Service Desk Technician Job at Uline, Pleasant Prairie, WI

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  • Uline
  • Pleasant Prairie, WI

Job Description

IT Service Desk Technician

Pay from $24 to $30 per hour with significant growth and earning potential! Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S.

Better together! This position is on-site in Pleasant Prairie, WI or Waukegan, IL based on need, and we are looking for people who share our passion.

Hours: Sunday - Thursday, 6 AM to 2:30 PM

Position Responsibilities

  • Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.
  • Create incident tickets to document issues and route tickets to appropriate support group.
  • Handle major IT incident management to quickly resolve issues that impact the business.
  • Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
  • Conduct user account set-up, security maintenance and systems monitoring.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.
  • 3+ years of experience as IT Service Desk Technician or Data Center Operator.
  • Experience with incident, change and problem management in a multi-location data center.
  • Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • On-site caf and first-class fitness center with complimentary personal trainers.
  • Over four miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

Uline

Job Tags

Hourly pay, Sunday,

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