International Bank is seeking a Client Services Analyst. The primary responsibility is to assist Japanese Corporate Banking (JCB) clients in responding to their inquiries and requests, determining appropriate pricing of loans and deposits based on current market conditions and relationship status, and instructing middle and back office to book transactions once rates are agreed upon. As a Client Services Analyst, you will contribute to the growth of JCB and maximize overall client satisfaction. You are also expected to proactively reach out to clients in case of irregular activities in their accounts to resolve discrepancies and funding shortages, thereby protecting client funds and acting as the first line of defense for the bank’s capital, liquidity, and reputation. The role involves offering a wide range of services such as loans, deposits, investments, cash management, and foreign exchange (FX), playing a critical role in differentiating the bank’s JCB from US local competitors. Primary Responsibilities: Monitor maturing loans, deposits, and FX transactions; proactively contact clients to address their funding, savings, and FX needs daily. Determine applicable rates based on relationship status and credit approval conditions; seek funding rates from the Global Market Division. Instruct back office operations to proceed with booking transactions once terms are agreed upon, ensuring conditions meet approval and credit capacity. Close FX deals in major currencies for spot and forward options. Arrange standby domestic, Cayman, and money market transactions meeting internal guidelines. Respond promptly to client inquiries and requests to improve and maintain client satisfaction. Investigate suspicious activities and wire transfers; contact clients to ensure proper authorization of funding and transfers. Monitor NSF data; contact clients and relationship managers to prevent overdrafts. Ensure accurate GL data by monitoring WIP accounts. Meet with clients to brief on CSD services and support relationship managers in marketing JCB’s full suite of services. Additionally, the analyst is expected to coordinate with other departments to address client requests, contribute to department management through participation in training and projects, and maintain comprehensive data: Maintain understanding of internal policies, procedures, and market conditions. Collaborate with the Transaction Banking Client delivery team to resolve issues. Participate in departmental and cross-unit projects. Update and maintain databases; produce reports and conduct analyses. Participate in Kaizen activities to improve operations and update manuals and procedures. Perform additional duties as assigned, including assisting with audits and resolving past due items. Qualifications: Bachelor’s degree or equivalent work experience required. At least one year of client services experience in the financial industry required. Experience in corporate banking, wealth management, or senior retail banking preferred. Deep knowledge of corporate banking procedures, products, and operations. Excellent communication skills; Japanese language proficiency is strongly preferred. Effective communication and relationship-building skills. Proficiency in MS Word, Excel, and PowerPoint. Basic understanding of accounting principles. #J-18808-Ljbffr Alpha Global Search LLC
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